Return & Refund Policy
At FabVivera, we want you to love what you ordered! However, if you're not completely satisfied with your purchase, we’re here to help.
1. Return Eligibility:
- Items must be returned within 24 Hour of delivery.
- The product must be unused, unworn, and in original condition, with tags and packaging intact.
- Certain items, such as sale items, customized or intimate wear, are non-returnable for hygiene and safety reasons. Please check before purchasing.
2. How to Return:
- To initiate a return, contact our customer service at Helpfabvivera@gmail.com or +91 70412 96470 with your order details.
- We will provide you with a return shipping label and further instructions.
3. Refund Process:
- Once we receive and inspect the returned item(s), we will process your refund within 2 business days.
- Refunds will be issued to the original method of payment.
4. Shipping Charges:
- The return shipping cost will be covered by the customer, except in cases of damaged or defective items.
- Original shipping fees are non-refundable.
5. Exchanges:
- If you wish to exchange your item for a different size or color, please follow the return process and place a new order for the item you want.
6. Damaged or Defective Items:
- If your item is damaged or defective, please notify us within 24 hours of receiving your order, and we will arrange a free return and refund or exchange.
7. Contact Us:
- If you have any questions or concerns, feel free to reach out to our support team at Helpfabvivera@gmail.com or +91 70412 96470. We’re happy to assist you!